🚚 Shipping & Delivery Policy — Olukuewu.com
Effective Date: [Insert Date]
Welcome to Olukuewu.com!
We’re committed to delivering your orders safely, quickly, and efficiently.
This Shipping & Delivery Policy explains how we process, ship, and deliver your purchases.
📦 1. Order Processing
- Orders are processed once payment is confirmed.
- Processing time usually takes 1–2 business days, excluding weekends and public holidays.
- You’ll receive an order confirmation email or WhatsApp message after placing your order.
- If an item is out of stock, we’ll contact you immediately to arrange a replacement or full refund.
🚛 2. Shipping Timeline
- Delivery within Lagos: 1–3 business days.
- Delivery within Nigeria (outside Lagos): 3–7 business days.
- International delivery (where available): 7–14 business days.
Please note: Delivery times may vary due to weather, public holidays, or courier delays beyond our control.
💰 3. Shipping Fees
- Shipping costs depend on your location, product weight, and delivery option selected.
- The total shipping fee will be displayed at checkout before payment.
- Free shipping promotions apply only when stated on specific products or during special offers.
🧾 4. Tracking Your Order
- Once your order ships, you’ll receive a tracking number via email or WhatsApp.
- You can track your package using the courier’s tracking platform.
- For assistance with tracking, contact our customer service team.
📍 5. Delivery Information
- Please provide an accurate delivery address and active phone number to avoid delays.
- Our delivery partners may contact you before or during delivery.
- If delivery fails due to incorrect details or absence of the recipient, a re-delivery fee may apply.
💎 6. Special Items (Gold & Jewelry)
- For security, all gold and jewelry items are securely packaged and insured during delivery.
- Customers may be required to present valid identification before receiving high-value items.
🗓️ 7. Delayed or Lost Orders
If your order hasn’t arrived within the expected delivery time:
- Check the tracking status first.
- If still unresolved, contact our support team.
We’ll liaise with the courier to locate and deliver your order as soon as possible.
🧑💼 8. International Shipping
- We currently ship to selected international destinations.
- Customers are responsible for any customs duties or import taxes charged by their country.
📞 9. Contact Us
For questions about shipping or delivery, please reach us via:
📧 Email: [Insert Support Email]
📱 WhatsApp: +2349015052072
🌐 Website: https://www.olukuewu.com
Olukuewu.com — Fast, Safe, and Reliable Delivery You Can Trust.
