💰 Refund Policy — Olukuewu.com
Effective Date: [Insert Date]
Thank you for shopping with Olukuewu.com.
We value your satisfaction and strive to make your shopping experience smooth and secure. This Refund Policy explains how we handle refunds for both products and services purchased on our platform.
🔁 1. Eligibility for Refunds
Refunds are available under the following conditions:
- The item received is defective, damaged, or incorrect.
- The item is unused, unworn, and returned in its original packaging.
- A refund request is made within 7 days of delivery.
- Proof of purchase (invoice or order number) is provided.
❌ 2. Non-Refundable Items
Certain products and services are not eligible for refund, including:
- Custom-made or personalized fashion and jewelry items.
- Gold products due to market value fluctuation.
- Media, advertising, or voiceover services that have already been executed or broadcast.
- Final-sale or clearance items.
💳 3. Refund Process
Once your returned item is received and inspected, you’ll be notified via email or WhatsApp about your refund status.
If approved, your refund will be processed within 5–10 working days through your original payment method.
Please note:
- Shipping fees are non-refundable.
- Refund timing may vary depending on your payment provider or bank.
⚠️ 4. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or contact our support team for assistance.
🧾 5. How to Request a Refund
To request a refund, kindly contact our support team with your order details:
📧 Email: [Insert Support Email]
📱 WhatsApp: +2349015052072
Include your order number, reason for refund, and any supporting photos (if applicable).
🧑⚖️ 6. Company Right
Olukuewu.com reserves the right to reject refund requests that do not meet the above conditions or show signs of product misuse or damage caused by the buyer.
Olukuewu.com — Quality, Trust, and Transparency in Every Transaction.
