🔁 Return Policy — Olukuewu.com
Effective Date: [Insert Date]
Thank you for shopping with Olukuewu.com.
We care about your satisfaction and want you to love everything you purchase.
This Return Policy explains how you can return items purchased from our store.
✅ 1. Return Eligibility
You can return a product if:
- It was delivered damaged, defective, or incorrect.
- It is unused, unworn, and returned in its original packaging.
- The return request is made within 7 days of receiving your order.
- You provide proof of purchase (invoice or order number).
❌ 2. Non-Returnable Items
For safety and value reasons, the following items cannot be returned:
- Custom-made or personalized fashion and jewelry products.
- Gold or precious metal items due to market value fluctuation.
- Media, advertising, or voiceover services already executed.
- Final-sale or clearance items.
🚚 3. Return Process
To start a return:
- Contact our customer service via WhatsApp or email within 7 days.
- Share your order number, reason for return, and supporting photos if applicable.
- Once approved, send the product back to the address provided by our support team.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
💵 4. Refund After Return
After we receive and inspect the returned product, your refund (if eligible) will be processed within 5–10 working days to your original payment method.
Shipping fees are non-refundable.
⚠️ 5. Important Notice
Returned items that show signs of use, wear, or alteration will not be accepted.
We reserve the right to refuse any return that doesn’t meet our return policy conditions.
📞 6. Contact Us
For return requests or questions, reach us via:
📧 Email: [Insert Support Email]
📱 WhatsApp: +2349015052072
🌐 Website: https://www.olukuewu.com
Olukuewu.com — Where Style, Trust, and Customer Care Come Together.
