Shipping & Delivery

 

🚚 Shipping & Delivery Policy — Olukuewu.com

Effective Date: [Insert Date]

Welcome to Olukuewu.com!
We’re committed to delivering your orders safely, quickly, and efficiently.
This Shipping & Delivery Policy explains how we process, ship, and deliver your purchases.

📦 1. Order Processing

  • Orders are processed once payment is confirmed.
  • Processing time usually takes 1–2 business days, excluding weekends and public holidays.
  • You’ll receive an order confirmation email or WhatsApp message after placing your order.
  • If an item is out of stock, we’ll contact you immediately to arrange a replacement or full refund.

🚛 2. Shipping Timeline

  • Delivery within Lagos: 1–3 business days.
  • Delivery within Nigeria (outside Lagos): 3–7 business days.
  • International delivery (where available): 7–14 business days.

Please note: Delivery times may vary due to weather, public holidays, or courier delays beyond our control.

💰 3. Shipping Fees

  • Shipping costs depend on your location, product weight, and delivery option selected.
  • The total shipping fee will be displayed at checkout before payment.
  • Free shipping promotions apply only when stated on specific products or during special offers.

🧾 4. Tracking Your Order

  • Once your order ships, you’ll receive a tracking number via email or WhatsApp.
  • You can track your package using the courier’s tracking platform.
  • For assistance with tracking, contact our customer service team.

📍 5. Delivery Information

  • Please provide an accurate delivery address and active phone number to avoid delays.
  • Our delivery partners may contact you before or during delivery.
  • If delivery fails due to incorrect details or absence of the recipient, a re-delivery fee may apply.

💎 6. Special Items (Gold & Jewelry)

  • For security, all gold and jewelry items are securely packaged and insured during delivery.
  • Customers may be required to present valid identification before receiving high-value items.

🗓️ 7. Delayed or Lost Orders

If your order hasn’t arrived within the expected delivery time:

  • Check the tracking status first.
  • If still unresolved, contact our support team.
    We’ll liaise with the courier to locate and deliver your order as soon as possible.

🧑‍💼 8. International Shipping

  • We currently ship to selected international destinations.
  • Customers are responsible for any customs duties or import taxes charged by their country.

📞 9. Contact Us

For questions about shipping or delivery, please reach us via:
📧 Email: [Insert Support Email]
📱 WhatsApp: +2349015052072
🌐 Website: https://www.olukuewu.com

Olukuewu.com — Fast, Safe, and Reliable Delivery You Can Trust.